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Find answers in our FAQ below — or write to us directly. We'll get back to you as soon as possible.

Frequently asked questions ↓Write to us ↓

Frequently asked questions

Search the list, or scroll to find answers to the most common questions.

  • Open the app and go to support from the menu. There you can find answers and message us — we can often help faster because we can see context about your app and device.

Didn't find an answer?

Write to us — we reply within one working day. Whatever it's about.

App support

Technical issues, bugs, or questions about the app.

Account & subscription

Access issues, billing, or cancellation.

Headmate Pro

Questions about clinic partnerships and pricing.

Other

Feedback, partnerships, or something else entirely.

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Headmate is not a substitute for advice from a doctor, nurse, or other qualified health professional. For urgent, severe, or worrying symptoms, always contact your health service or emergency services (e.g. 112 in Denmark).

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